Terms and Conditions

1. Introduction & Acceptance

Welcome to Consult Thrive (referred to herein as "Consult Thrive", "Platform", "we", "us", or "our"), accessible via our mobile application (Android Package: com.consultthrive.app) and website (https://consultthrive.com).

By downloading, accessing, registering for, or using the Consult Thrive mobile application or platform, you ("User", "Client", or "You") agree to be bound by these Terms and Conditions ("Terms") and our Privacy Policy. If you do not agree to these terms, do not install or use the platform.

2. Nature of Platform & Intermediary Role

Consult Thrive acts purely as a technology platform and intermediary under Section 79 of the Information Technology Act, 2000 (India). We facilitate appointments, digital communications, video/audio sessions, and encrypted document storage between Users and independent third-party verified professionals (including Doctors, Lawyers/Advocates, Chartered Accountants, Career Coaches, and Astrologers).

3. User Eligibility & Accounts

To register and use Consult Thrive, you affirm that:

• You are at least 18 years of age and legally competent to enter into a binding contract under applicable laws.
• Minors may only use the platform under the direct supervision of a parent or legal guardian.
• You will provide accurate, truthful, and complete information during registration and keep your account credentials strictly confidential.
• You are solely responsible for all activities that occur under your Consult Thrive account.

4. Medical & Healthcare Disclaimers

Teleconsultations provided via Consult Thrive are supplementary to in-person clinical examinations. Certain medical conditions require physical diagnostic palpation or emergency clinical intervention that cannot be replicated via audio/video calls.

5. Legal & Financial Disclaimers

Consultations with Advocates, Lawyers, or Chartered Accountants on the platform do not establish an attorney-client or fiduciary relationship with Consult Thrive itself. Any formal engagement, court representation, vakalatnama, or statutory filing is strictly between the User and the respective certified professional.

6. Appointments, Wallet & Payment Terms

Consultation Fees: The fees displayed on consultant profiles are determined by the respective practitioners or platform tier rates. All payments are processed through secure, RBI-authorized payment aggregators (e.g., Razorpay, UPI, Credit/Debit Cards, NetBanking).

Consult Thrive In-App Wallet: Users may maintain a prepaid balance in the platform wallet for instant checkout and automated refund crediting. Wallet balances are non-transferable to other users.

7. Cancellation & Refund Policy

• Client Cancellation: Cancellations made at least 2 hours prior to the scheduled consultation slot qualify for a 100% full refund to the Consult Thrive Wallet or original payment method.
• Consultant No-Show: If a specialist fails to join the call within 10 minutes of the scheduled start time, the session is cancelled automatically and the client receives a 100% immediate refund.
• Technical Glitches: In the event of dropped connections or system interruptions, our support team can reschedule the session or issue a refund upon review.

8. Health Locker & Document Privacy

Consult Thrive provides an encrypted document storage vault ("Health Locker"). You retain full ownership of any medical prescriptions, lab reports, case drafts, or financial documents you upload.

Our database enforces strict user-level isolation; no unauthorized user has access to your locker records. You may delete any uploaded document at any time directly through the mobile app.

9. Prohibited Conduct

Users agree NOT to:

• Abuse, harass, threaten, or use inappropriate language with consultants during calls or in chats.
• Record consultation calls without the explicit consent of all participating parties.
• Upload malicious code, viruses, or inappropriate/infringing materials into the document locker.
• Attempt to decompile, reverse engineer, or scrape the Consult Thrive application.

10. Intellectual Property

All trademarks, logos, UI designs, codebases, software, and content published on Consult Thrive are the intellectual property of Consult Thrive and its licensors, protected by Indian and international copyright and intellectual property laws.

11. Limitation of Liability

To the maximum extent permitted by law, Consult Thrive, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages resulting from teleconsultation outcomes, professional opinions, or service interruptions.

12. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Bengaluru, Karnataka, India.

13. Grievance Officer & Contact

In accordance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for Consult Thrive is: